Terms of Service

Terms of Service

These terms form an agreement between you and Feliona AI for using our generative AI chat platform and services.

Effective: September 1, 2025
Last Updated: September 1, 2025

Thank you for using the Feliona AI platform ("Platform"), a generative AI chat app powered by leading open-source AI models. These Terms of Use ("Terms") apply to your use of Feliona AI's website, Platform, services and features, and all associated software applications (all together, "Services"). These Terms form an agreement between you and Feliona AI, and they include important provisions for resolving disputes through arbitration. By using our Services, you agree to these Terms.

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who We Are

The Platform is a generative AI chat interface, which enables anyone, anywhere, access to open-source AI models. For more information about the Platform, please visit https://feliona.ai/.

Our Services are provided to you by: Feliona AI, a company with its registered office at: [Company Address], [City, State, Zip Code], [Country] ("Feliona AI").

Additional Service-Specific Terms

Depending on the specific Service or features you use, additional Service-specific terms and policies may apply to your use of our Services:

Content Policy

Explains how you may use our Services and Content

Brand Guidelines

Guidelines for using our name and logo

API Terms

Additional terms governing API access and usage

Registration and Access

Minimum Age

Important: If you are under 18 you must have your parent or legal guardian's permission to use the Services.

Registration

You must provide an email address to register for an account (either Free or Pro, as further described below) to use our Services. You may not share your account credentials and you are responsible for all activities that occur through the usage of your account.

Using Our Services

Our Software

Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you're using the latest version. Our software may include open source software that is governed by its own licenses that we've made available to you.

Third Party Services

Our Services may include third party software, products, or services, ("Third Party Services") and some parts of our Services may include Output from those services ("Third Party Output"). Third Party Services and Third Party Output are subject to their own terms, and we are not responsible for them.

Platform Content Policy

Merchandise Content Policy

Feliona AI uses fulfillment partners to produce merchandise available for purchase from the platform, and merchandise produced is subject to Feliona’s fulfillment partners Content Policies. Merchandise that features content prohibited by this Merchandise Content Policy will not be fulfilled.

  • Illegal content: includes content that depicts child pornography, promotes or praises crimes, illegal or otherwise harmful activities, terrorism and/or individuals, groups or organizations promoting any of the aforementioned.
  • Hateful content: includes content that expresses hatred towards or attacks on any person or group, that praises individuals, groups or organizations that promote hate, or are involved in intentionally harmful activities, crimes associated with hate, violence, discrimination, or intolerance, and harmful misinformation that is known to or may reasonably lead to violence or threats to the health and safety of the public.

We believe you should have the flexibility to use our Services as you see fit, so long as your use does not harm yourself or others. We have established usage terms applicable to our Services to support their responsible use without stifling your control over how you use them.

Usage Rules

When using any Service, the following rules apply:

  • You may not use the platform to create content depicting or intended to depict minors (under 18) in a mature or sexualized context.
  • You may not repurpose or distribute Output from our services to harm others, including but not limited to sharing Output from our services to defraud, scam, bully, harass, defame, or promote violence or sexual crimes against anyone.
  • You may not use our service to harm yourself or others, including by not limited to promoting suicide or self-harm, developing or using weapons, injuring others or destroying property, or engage in unauthorized activities that violate the security of any service or system.
  • You may not use our Services to compromise the privacy of others, or for any harmful, or abusive activity or in a way that violates anyone's natural rights.
  • You may not interfere with or disrupt our Services, including circumventing Usage Limits.

Note: Violating these rules could result in suspension or termination of your account. We cannot foresee all abusive uses of our Services, and our policies will evolve based on identification of new abuse trends.

Usage Limits and Account Types

Website Demo (No Account)
15
text prompts per day
10
image prompts per day

Limits subject to change without notice

Free Account
25
text prompts per day
16
image prompts per day

One (1) free account per person. Limits subject to change without notice.

Pro Account
Enhanced
features & limits
API
access included

Usage limits depend on specific subscription enhancements.

API Usage Terms

The Feliona AI API is available to users through Pro Account subscriptions and direct USD payments.

Pro Account API Access

Pro subscribers automatically receive API credits upon upgrading to Pro. This credit provides substantial capacity for testing and small applications, with seamless pathways to scale via direct USD payments for larger implementations.

USD Deposits

USD API credits purchased do not expire and are non-refundable.

Full details regarding access to the Feliona AI API, rate limits, and pricing can be found in Feliona AI's API documentation, available at https://docs.feliona.ai/.

Users are responsible for reviewing and complying with the API documentation, which may be updated from time to time. By using the Feliona AI API, users acknowledge that they have read, understood, and agree to be bound by these API Usage Terms.

Content Ownership

Sharing of Content

When a user generates content using Feliona's services, the output belongs to the user who created it. When sharing this output on their social feed or elsewhere, the creator places the content in the public domain. This means that the content can be freely used, modified, and distributed by others. The creator is responsible for any potential copyright considerations within their created content, including ensuring that the content does not infringe on the copyrights of others. Feliona uses open-source models and does not own or create these models. Therefore, Feliona is not responsible for any copyright oversight or issues that may arise from the use of these models.

Similarity of Content

Due to the nature of our Services and artificial intelligence generally, Output may not be unique and other users may receive similar Output from our Services. Our assignment above does not extend to other users’ Output or any Third Party Output.

Termination and Suspension

Termination

You may cease using our Services and end your relationship with Feliona AI at any time by closing your account and stopping your use of the Services. To close your account, please contact our Support team via email.

We reserve the right to suspend or terminate your access to our Services or delete your account if we determine that you breached these Terms, your use of our Services could cause risk or harm to Feliona AI, our users, or anyone else, or we are compelled to comply with the law.

If you do not have a paid account, we may cancel your account if it has been inactive for over one (1) year. If we do, we will provide you with at least thirty (30) days advance notice.

Disclaimer of Warranties

Our services are provided “as is”. Except to the extent prohibited by law, we make no warranties (express, implied, statutory or otherwise) with respect to the services, and disclaim all warranties including, but not limited to, warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing or trading usage. We do not warrant that the services will be uninterrupted, accurate or error free, or that any content will be secure or not lost or altered.

You accept and agree that any use of the outputs from our service is at your own sole risk and you will not rely on output as a sole source of truth or factual information, or as a substitute for professional advice.

Limitation of Liability

Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is caused by our breach of these Terms or reasonably foreseeable at the time of entering into these Terms.

Feliona AI will not be liable for any indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, or data or other losses, even if we have been advised of the possibility of such damages. Our aggregate liability under these terms will not exceed the greater of the amount you paid for the service that gave rise to the claim during the twelve (12) months before the liability arose or one hundred dollars ($100). The limitations in the section apply only to the maximum extent permitted by applicable law.

Feliona AI’s affiliates, suppliers, licensors, and distributors are intended third party beneficiaries of this section.

Indemnity

If you are a business or organization, to the extent permitted by law, you will indemnify and hold harmless Feliona AI, our affiliates, suppliers, licensors, distributors and our personnel, from and against any costs, losses, liabilities, and expenses (including attorneys’ fees) from third party claims arising out of or relating to your use of the Services and Content, or any violation of these Terms.

Our IP Rights

We own all rights, title, and interest in and to the Services. You may only use our name and logo in accordance with our Brand Guidelines.

Brand Guidelines

The Platform and Feliona AI logos, word marks and sub brands are the sole and exclusive property of Feliona AI. Your use of any logo and/or wordmark implies acceptance of, and agreement with, the terms of these Brand Guidelines. Any use of the Platform and Feliona AI logos and/or word marks not in compliance with these Brand Guidelines is not authorized. Feliona AI reserves the right to revoke its approval of your use of the logos and/or wordmarks at any time.

  • Logos and wordmarks are for non-commercial use only unless otherwise expressed in writing by an authorized agent of Feliona AI.
  • No logo and/or wordmark may be used in any way that suggests that Feliona AI is affiliated with, sponsors, approves or endorses you, your organization, your websites, your products or your services.
  • No logo and/or wordmark may be used in any way that mischaracterizes any relationship between you and Feliona AI.
  • Vendors may not use any wordmarks and/or logos to advertise the Platform without Feliona AI’s written permission.
  • Do not modify, alter, change scale, skew, rotate, or vary the colors of any logo.
  • Do not combine a logo with any other design, trademark, graphic, text or other element, including your name, any trademarks or any generic terms.
  • Logos may only be placed on solid backgrounds unless approved by Feliona AI.
  • No artistic effects (such as drop-shadows, gradients or embossing) may be applied.
  • Logos may not be used or displayed in any manner that, in the sole discretion of Feliona AI, discredits the Platform or Feliona AI, or tarnishes its reputation and goodwill.
  • Logos may not be used in any manner that infringes, dilutes, depreciates the value, or impairs the rights of Feliona AI in the word marks and/or logos.

General Terms

Assignment

You may not assign or transfer any rights or obligations under these Terms and any attempt to do so will be void. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest of any business associated with our Services.

Changes to These Terms or Our Services

We may update these Terms or our Services from time to time. All changes will be effective as soon as we post them to our website. If you do not agree to the changes, you must stop using our Services.

Delay in Enforcing These Terms

Our failure to enforce a provision is not a waiver of our right to do so later.

Entire Agreement

These Terms contain the entire agreement between you and Feliona AI regarding the Services and, other than any Service-specific terms, supersedes any prior or contemporaneous agreements between you and Feliona AI.

Governing Law

These Terms of Service are governed by the laws of the jurisdiction where Feliona AI is incorporated, without regard to conflict of law principles. Except as provided in the dispute resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of that jurisdiction.

Your Content

A user may provide input to the Services ("Input"), and receive output from the Services based on the Input provided ("Output"). Input and Output are collectively known as "Content." You are responsible for your Input, including ensuring that it does not violate any applicable law or these Terms.

Important: The Output from the Platform is generated using Open-source Large Language Models. The Platform does not control, direct, or endorse the content generated by these models, and is not responsible for their accuracy, completeness, or suitability for any purpose. By using the Platform, you acknowledge that you use such content at your own risk.

Ownership Rights

As between you and Feliona AI, and to the extent permitted by applicable law, you (a) retain your ownership rights in your Input and (b) own your Output. We hereby assign to you all our right, title, and interest, if any, in and to Output.

Accuracy Disclaimer

Important: Open-source Large Language Models and Generative Artificial intelligence generally are rapidly evolving, and Large Language Models are not truth machines.

  • Output may not accurately reflect real people, places, or facts
  • You should not rely on Output as a sole source of truth
  • Always evaluate Output for accuracy and appropriateness
  • Do not use Output for legal, medical, or important decisions about people

Pro Accounts and Billing

Fees and Billing

Some of our Services allow you to purchase paid subscriptions to access enhanced features and functionalities (the "Enhancements"). All charges will be made clear to you before purchase.

  • Our payment services provider will automatically charge your payment method on each agreed-upon periodic renewal until you cancel
  • You must provide complete and accurate billing information, including a valid payment method
  • If your payment cannot be completed, we may downgrade your account or suspend access until payment is received

Cancellation

You may cancel your paid subscription at any time by using your customer portal within the Feliona AI app, or by notifying us at support@feliona.ai.

How to Cancel

Using the Feliona AI App:

  1. 1. Open your account settings page
  2. 2. Select "Subscription Management"
  3. 3. Click "Cancel Subscription" to complete the process

Important: To avoid renewal and charges for the next term, you must cancel your subscription at least 24 hours before the last day of the subscription term.

Refund Policy

No Refunds: Payments are non-refundable, except where required by law. In the event of cancellation, your access to Services will continue through the end of the current subscription term for which you paid fees.

Dispute Resolution

Informal Resolution

If either of us has any claim arising out of or relating to these Terms or our Services ("Dispute"), we would first like to understand and try to address your concerns before any formal legal action.

  • Contact us at support@feliona.ai with your concerns
  • We'll try to resolve the dispute within sixty (60) days
  • Either party can request an individual settlement conference

Mandatory Arbitration

Important: Arbitration Agreement

You and Feliona AI agree to resolve any claims through final and binding arbitration with American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Mediation Procedures.

Opt-Out: You may opt out of arbitration within thirty (30) days of account creation or of any updates to these arbitration terms by notifying us in writing via email.

Class Action Waiver

Important: You and Feliona AI agree that Disputes must be brought on an individual basis only. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available.

Contact Information

For questions about these Terms or any legal matters, please contact us:

General Support
Legal & Copyright
Document Version: 1.0
Legal Review: Completed
Next Review: March 1, 2026

This Terms of Service is governed by the laws of the jurisdiction where Feliona AI is incorporated, without regard to conflict of law principles.