Your Privacy Matters
Learn how we collect, use, and protect your personal information when you use Feliona AI services.
Introduction
At Feliona AI ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our artificial intelligence services, website, and applications (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Service.
Information We Collect
Personal Information You Provide
- Account Information:Name, email address, username, password, and profile information
- Communication Data:Messages, conversations, feedback, and support requests
- Payment Information:Billing details, payment method information (processed by third-party payment processors)
- Profile Data:Preferences, settings, and customization choices
Automatically Collected Information
- Usage Data:How you interact with our Service, features used, time spent, and navigation patterns
- Device Information:IP address, browser type, operating system, device identifiers
- Log Data:Server logs, error reports, and performance metrics
- Cookies and Tracking:Information collected through cookies, web beacons, and similar technologies
AI Training and Improvement Data
- Conversation Data:Your interactions with our AI models (may be used for improvement purposes)
- Feedback Data:Ratings, corrections, and other feedback you provide
- Usage Patterns:How you use AI features and responses to improve our models
How We Use Your Information
- Provide, maintain, and improve our AI services
- Process transactions and manage your account
- Personalize your experience and recommendations
- Respond to your requests and provide customer support
- Analyze usage patterns to improve our AI models
- Develop new features and capabilities
- Conduct research and development
- Ensure service reliability and performance
- Send important service updates and notifications
- Respond to inquiries and support requests
- Provide marketing communications (with your consent)
- Send security alerts and account information
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Resolve disputes and legal claims
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
Service Providers
We may share information with trusted third-party service providers who assist us in:
Legal Requirements
We may disclose information when required by law or in good faith belief that disclosure is necessary to:
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
Data is encrypted in transit and at rest using industry-standard protocols
Access Controls
Limited access to personal information on a need-to-know basis
Security Monitoring
Continuous monitoring for security threats and vulnerabilities
Regular Audits
Periodic security assessments and compliance reviews
Your Rights and Choices
Depending on your location, you may have certain statutory rights in relation to your personal information:
- Access your personal information
- Delete your personal information
- Rectify or update your personal information
- Transfer your personal information (data portability)
- Restrict how we process your information
- Withdraw your consent
- Object to how we process your information
- Lodge a complaint with data protection authorities
To exercise your rights: Contact us at DataPrivacy@feliona.ai
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@feliona.ai
Website: feliona.ai/contact
Email: DataPrivacy@feliona.ai